FAQ

Categories

Orders

Why is there a $30 refundable credit card hold included in the total price?

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Since we won’t know the actual price until the order is assembled and the product weighed, this $30 hold accounts for any variances in weight. You will  be charged for the estimated price plus the refundable $30 upon placing the order, then you will be issued a refund for any variances in price once the order has been assembled and the actual total is known. Please note that it may take 5-10 business days for the refund to be reflected on your bank statement. 

For example:

You order a chicken for $14.99, and with the delivery and refundable credit card hold,  the total credit card charge comes to $44.99.

After assembling the order, the price of the chicken is actually $15.49.

We automatically refund you $19.50 and email you a revised total that shows the refund which you will also see on your credit card statement, so all you pay for is the actual price plus delivery.

What if I want an item that is not included on your website?

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Please write to us about any additional items in the “notes” section on the “cart” page and we will contact you directly. We have a system in place that allows us to add items to your order that you don’t see on the site, assuming we have them in stock.

Can I get an itemized receipt?

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The receipt you get will only show the estimated prices of each item. Each item is weighed and priced, and a price sticker is placed on each item so you can view the actual price when you receive the product. If you want a breakdown of the individual prices of your purchase, please email us and we are happy to do so!

When will I receive the actual total that my card be charged?

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Once the order is processed we will send you an email with the total actual price of your order. You will receive that email either the day before or the morning of your scheduled delivery. You will also be sent a notice of refund that will be applied to your credit card to make up the difference.

Shipping

How do you calculate shipping?

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We work with a third party courier service that bases their fees on distance from each store. This is a charge that we don’t have any influence over. We are always working to find the most cost-effective and high-quality shipment methods for our customers.

What is your delivery area?

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Our courier currently delivers anywhere within the Greater Toronto Area and its surrounding areas.

How do you package the products?

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We package your orders in our shopping bags, and when necessary we will include an ice pack to keep your groceries cold. Once the ice has melted and the water removed from the bag, the ice pack is completely biodegradable and can be put into your organic waste bin.

When will I get my order?

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You will receive your order within the delivery window you choose. We ask that someone be available during that window to receive and properly store your groceries.

What if I want to pickup my order?

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You can choose free contactless pick up at checkout when you order from either of our locations.

When you arrive at the store on the chosen day, please call us at (416) 531-7462 with your name and order number and a team member will bring your order out to you.

Is there a minimum order for delivery?

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No, you can order as much or as little as you want. The delivery fee is set by the third party courier company, and the price is reflective of the distance you are from our store. But there is no minimum order for that service.

Product

How does Nosso Talho – Our Butcher shop sell quality meats for less?

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We contribute our ability to keep prices low to the following factors:

- 45+ years in the industry creates strong relationships with farmers and suppliers.

- We are a high-volume low margin butcher shop

- No nonsense butcher shop. 

Why are the prices different online compared to the store?

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Our walk-in butcher shops operate independently and may have slight differences in prices.  Our online store has additional operating costs and may be reflected in online pricing.

Are you meats organic?

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No, our meats are not organic.  Our meat is naturally raised on local family farms, without steroids and tested to ensure they are free of any additional hormones or antibiotics before being sent to our stores. 

Do you age your steaks?

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Yes, our policy is to age our steaks a minimum of 21 days before processing.

What does it mean that your fresh sausages are all natural?

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Our sausages are store made, using all-natural ingredients. No gluten, no artificial preservatives, and real natural hog casings. 100% natural.

What does it mean that your burgers are 100% natural?

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Our burgers are store made with 100% angus beef, lightly seasoned, and containing absolutely no fillers (soy protein, etc)

Our ingredients:  Angus beef, toasted wheat crumbs, salt, mustard and spices.

Compare that to the ingredient list of any “boxed” burgers.

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